Neighbourhood Response Officer - London

Neighbourhood Response Officer

Location: Highbury East, London, N5 1JGPay Rate: £21.05 PAYE or £26.73 Umbrella per hourJob Type: Temporary till end of November 2026 with possible extensionWorking Pattern: Full-time, office and community-based role (no home working)

About the Role

We are currently recruiting for a Neighbourhood Response Officer to provide a high-quality housing management service within a busy neighbourhood team. This role will involve carrying out the full range of tenancy management duties, supporting residents, and ensuring neighbourhoods are safe, sustainable, and well-managed.

This is a fully office and field-based position, with time split between the office and resident visits. There is no home working available with this assignment.

Key Responsibilities

\n
• Conduct all tenancy service duties expected of a Housing Officer.
\n
• Manage a designated patch and act as a key point of contact for residents.
\n
• Carry out tenancy visits, including new tenancy, routine, and tenancy sustainment visits.
\n
• Investigate and resolve tenancy breaches, anti-social behaviour, and neighbourhood issues.
\n
• Support residents to sustain their tenancies and access appropriate services.
\n
• Ensure estates and neighbourhoods are maintained to a high standard through regular inspections.
\n
• Work collaboratively with internal teams and external agencies to resolve resident concerns.
\n
• Maintain accurate case records and manage workloads through the organisation's CRM system.
\n
• Respond to customer enquiries and complaints in a professional and timely manner.
\n
• Attend resident meetings and undertake community engagement activities as required.
\n

Skills & Experience Required

\n
• Previous experience in a Housing Officer, Neighbourhood Officer, Tenancy Officer, or similar housing management role.
\n
• Strong knowledge of tenancy management and housing services.
\n
• Experience managing caseloads and working to performance targets.
\n
• Confident carrying out home visits and managing sensitive customer situations.
\n
• Proficient in the use of IT systems, with the ability to effectively manage tasks through a CRM platform.
\n
• Excellent communication and customer service skills.
\n
• Strong organisational skills with the ability to prioritise a varied workload.
\n
• Ability to work independently while also contributing positively to a team environment.
\n

To apply for the Neighbourhood Response Officer position, please submit your CV detailing your relevant experience