Service Advisor

We are recruiting on behalf of our client, a reputable independent prestige vehicle specialist based in Sittingbourne, Kent, for the position of Service Advisor. This is an excellent opportunity for experienced Service Advisors within the automotive sector to join a dynamic team committed to delivering exceptional customer service and working with luxury vehicle brands.Benefits for the successful Service Advisor will include:\n

\n
• Competitive salary of up to £35,000 per annum, depending on experience
\n
• Performance-based bonus structure
\n
• Monday to Friday working hours, 08:30 to 17:30, with no weekend work
\n
• 28 days holiday inclusive of Bank Holidays
\n
• Access to online GP services and wellbeing support programs
\n
• Paid overtime opportunities
\n
• Supportive and professional working environment
\n
• Opportunities to work with luxury brands such as Jaguar, Land Rover, and BMW
\n

Duties include:\n

\n
• Greet customers promptly and professionally upon arrival
\n
• Assess customer vehicle needs and advise on maintenance and repairs
\n
• Handle vehicle sales enquiries, providing information, scheduling appointments, and referring leads to the sales team
\n
• Collaborate with technicians to ensure accurate diagnostics and customer communication
\n
• Maintain comprehensive records of customer interactions, service requests, and sales leads
\n
• Keep customers informed of vehicle progress, costs, and estimated timeframes
\n
• Promote additional services and vehicle sales opportunities where appropriate
\n
• Process payments accurately in line with company procedures
\n
• Follow up with customers post-service to ensure satisfaction and encourage repeat business
\n
• Support the team in maintaining a clean, organised, and professional customer environment
\n

Requirements for the Service Advisor position:\n

\n
• Proven experience in a customer service or sales role within the automotive sector
\n
• Strong mechanical knowledge or experience working with vehicle servicing and repairs
\n
• Familiarity with prestige vehicle brands such as Jaguar, Land Rover, and BMW is desirable
\n
• Ability to identify sales opportunities and communicate effectively with customers
\n
• Excellent organisational and time-management skills
\n
• Professional and approachable demeanour with strong communication skills
\n
• Full UK driving licence is essential
\n

If you are a dedicated Service Advisor seeking to contribute to a well-established independent specialist and enjoy working with luxury vehicles, this is an opportunity not to be missed.Contact Rhys Woods, Automotive Recruitment Specialist at Perfect Placement covering Sittingbourne and Kent, today to discover more about this fantastic Service Advisor opportunity.Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the automotive industry. So, if you are looking to improve your career and want to hear about more Motor Trade jobs in your local area, please contact us today.