Hotel Operations Manager

Are you an experienced hospitality leader looking for your next challenge? We are seeking an enthusiastic and commercially minded Hotel Operations Manager to join a thriving hotel based in near Guildford.

Working closely with the General Manager, you will oversee the day-to-day operation of the hotel, ensuring exceptional guest experiences, driving commercial performance, and leading a high-performing management team. This is a hands-on role that includes managing hotel operations, overseeing events, and supporting operational shifts, making it ideal for someone who enjoys variety and thrives in a fast-paced environment.

The salary for this role is between £38,000 and £40,000 plus tips. The role will include an element of shift work, running & managing events, so this may mean early starts & late finishes.

Main responsibilities for the Hotel Operations Manager are:

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• Oversee the day-to-day operation of the hotel, ensuring exceptional service standards are consistently achieved.
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• Implement and maintain effective operational procedures across all hotel departments.
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• Support the delivery of the hotel's strategic objectives while identifying opportunities to maximise revenue.
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• Take responsibility for the hotel in the absence of the General Manager.
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• Analyse guest feedback and implement improvements to enhance the guest experience.
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• Lead, motivate, coach, and develop department managers and their teams.
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• Support recruitment, onboarding, and performance management across the hotel.
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• Manage and oversee a variety of hotel events, ensuring they are delivered to the highest standard.
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• Promote a positive, collaborative culture focused on service excellence and continuous improvement.
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Skills required for the Hotel Operations Manager role are:

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• Essential: Previous experience as a Senior Manager within the hotel or hospitality industry.
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• A proven track record of successfully leading operational teams within a busy hotel environment.
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• Excellent leadership and people management skills, with the ability to inspire and develop others.
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• Strong commercial awareness and the ability to balance outstanding guest service with business performance.
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• Experience implementing operational processes and driving continuous improvement.
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• Excellent communication, organisation, and decision-making skills.
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• A flexible, hands-on approach with a passion for delivering exceptional guest experiences.
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If you're an experienced hotel professional with a passion for operational excellence and outstanding guest service, we'd love to hear from you.