Premier Customer Engagement Lead

NatWest is a major UK retail bank, providing every day banking services to over 19 million customers. The banks expertise and services span retail, commercial and private banking.

AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies.

We partner with NatWest to deliver their contingent recruitment processes. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed.

On behalf of NatWest, we are looking for a Premier Customer Engagement Lead, contracted until the end ofDecember2026. Based in London, or Edinburgh, hybrid with 2 days per week on-site.

Purpose of the role

Supporting the integration of Evelyn Partners, you'll play a key role in shaping the customer engagement strategy, developing lifecycle communications and creating a seamless experience for Premier customers. This is a strategic position where you'll work closely with senior stakeholders to define the approach while overseeing successful campaign delivery.

What you'll do

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• Develop and own the customer engagement strategy for Premier customers.
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• Define customer segmentation, targeting and lifecycle communications.
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• Shape messaging, channel strategy and customer journeys.
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• Collaborate with senior stakeholders across marketing, data, digital and product teams.
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• Ensure customer communications are aligned across NatWest and Evelyn Partners.
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• Oversee campaign planning and delivery across multiple customer channels.
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• Work alongside agencies and internal teams to deliver high quality customer experiences.
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• Provide strategic direction while supporting the successful execution of campaigns.
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The Skills you'll need

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• Extensive experience in customer engagement and lifecycle marketing.
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• Strong strategic marketing and customer planning experience.
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• Experience developing customer segmentation and engagement strategies.
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• Proven stakeholder management and influencing skills.
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• Experience overseeing end-to-end marketing campaign delivery.
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• Direct-to-consumer marketing experience.
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• Financial services experience is preferred, ideally within wealth management, investments or affluent customer marketing.
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• Strong understanding of CRM and customer engagement best practice.
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Why NatWest

There are plenty of reasons why NatWest is a great place to work in a temporary job; they are becoming a simpler Bank, which is more integrated and technology driven. You'll be helping to build a sustainable bank, committed to helping customers to succeed.

We will only accept workers operating via an Umbrella engagement model.

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business