Assistant Cafe Manager

We are looking for an enthusiastic and motivated Assistant Café Manager to support the day-to-day running of our busy café located within a family run garden centre. This is an exciting opportunity for someone with excellent leadership skills, a passion for hospitality, and the ability to deliver outstanding customer service in a welcoming, family-friendly environment.

Key Responsibilities

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• Support the Café Manager with the daily operation of the garden centre café.
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• Help create and maintain a well-organised, structured workplace by implementing effective procedures, clear communication, and consistent working practices.
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• Train and develop café team members to deliver exceptional customer service.
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• Handle customer complaints professionally, ensuring prompt and effective resolutions.
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• Place stock orders and monitor inventory levels to minimise waste and maintain product availability.
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• Ensure high standards of cleanliness, food hygiene, and health & safety are maintained throughout the café.
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• Create and oversee cleaning schedules, ensuring all tasks are completed to a high standard.
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• Supervise opening and closing procedures, including cash handling and cashing up
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Essential Skills & Experience

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• Previous experience in a supervisory or assistant management role within hospitality or retail.
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• Strong leadership and people management skills.
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• Excellent communication and customer service skills.
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• Confident in handling customer complaints and resolving issues effectively.
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• Experience with stock ordering and inventory management.
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• Good knowledge of food hygiene, health & safety, and HACCP procedures.
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• Competent in cash handling and end-of-day cashing up procedures.
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• Must be able to drive due to location
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Working Hours:

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• Full-time position
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• Monday – Saturday 8.30am – 4.30pm, Sunday 9.30am-4.00pm, one day off each weekday and every other weekend off
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Pay:

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• Competitive salary, based on experience
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Benefits:

·Daytime hours only – no late evenings

·Every other weekend off for better work-life balance

·Friendly, supportive family-run environment

·Staff discount within the café and garden centre

·Free parking