Intensive Support Worker

Intensive Support Worker | 37 hours p/w | £28,135 | 12-month contract

The Role

As an Intensive Support Worker, you will play a key role in supporting people experiencing entrenched rough sleeping and multiple disadvantage to achieve greater stability and independence. Working alongside the Intensive Support Lead, you will deliver flexible, trauma-informed, and person-centred support, building trusted relationships that help individuals sustain accommodation, overcome barriers, and progress towards their goals at a pace that is right for them. Through collaborative support planning and responsive day-to-day interventions, you will make a meaningful difference while contributing to a high-quality, psychologically informed service.

Key Responsibilities

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• Deliver intensive day-to-day support in line with agreed support plans, maintaining regular and flexible contact, including during periods of crisis, change, or disengagement.
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• Develop, review, and update person-centred support plans that reflect each individual's needs, goals, and changing circumstances.
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• Build positive, respectful, and non-judgemental relationships that encourage trust, engagement, and long-term stability.
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• Support individuals to access, settle into, and sustain accommodation, providing practical assistance with tenancy responsibilities, including rent, utilities, budgeting, and maintaining a safe living environment.
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• Identify early signs that an individual's stability or tenancy may be at risk and promptly raise concerns with the Intensive Support Lead.
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• Recognise and respond appropriately to safeguarding concerns, completing risk assessments and developing safety and support plans in line with organisational procedures.
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• Work safely within lone working and dynamic risk management frameworks, using professional judgement and escalating concerns where appropriate.
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• Collaborate with internal teams and external partner agencies to deliver coordinated support and share relevant information in line with data protection and organisational policies.
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• Advocate on behalf of individuals to help them access services, overcome barriers, and achieve positive outcomes.
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• Promote and contribute to a safe, welcoming, and inclusive environment for all service users.
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• Maintain accurate, timely, and high-quality case records, contributing to support reviews, outcome monitoring, and reporting requirements.
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• Participate in regular supervision, reflective practice, and training, actively contributing to a culture of continuous learning and service improvement.
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What’s it in for you?

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• Starting at £28,135
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• Hours: 37 per week (including some evenings/weekends on a rota)
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• Life Assurance Scheme
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• Employee Assistance Programme
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• Blue Light Card
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• Staff are entitled to 33 days of annual leave including bank holidays, with an extra day awarded after 5 years of service (pro-rated for part-time employees).
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• Training and Development
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• 24/7 Digital GP Access
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• A day off for your birthday!
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• Cycle to work scheme
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Please note that the closing date for this role will be 21/8 with suitable candidates to attend an interview on 9/9