Customer Success Manager

Location: Loughton, Essex (Office-Based, Monday-Friday)

Salary: Competitive + Benefits

My client is looking for an experienced Client Success Manager to become the trusted partner for exhibitors and sponsors across a portfolio of market-leading B2B events.

This is an exciting opportunity for someone who thrives on building relationships, delivering exceptional customer experiences, and helping clients maximise the return on their event investment. You'll manage the entire exhibitor journey—from onboarding through to event delivery and post-event reviews—while identifying opportunities to enhance engagement, increase value, and drive long-term partnerships.

As the dedicated point of contact for exhibitors and sponsors, you'll work closely with Sales, Marketing, Operations and Content teams to ensure every client enjoys a seamless experience before, during and after each event.

You'll provide expert guidance, coordinate event preparation, resolve challenges, and help clients achieve their business objectives while supporting retention and future growth.

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• Manage exhibitor and sponsor relationships from contract through to renewal.
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• Deliver a structured onboarding process and provide ongoing support.
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• Guide clients on lead generation, sponsorship opportunities, speaking opportunities and event marketing.
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• Support exhibitors with event logistics, deadlines and operational requirements.
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• Create promotional assets and encourage exhibitors to maximise visitor attendance.
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• Provide training on exhibitor platforms and lead capture technology.
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• Build long-term client relationships to increase retention and repeat business.
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• Identify upselling and cross-selling opportunities across the event portfolio.
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• Gather client feedback to improve future customer journeys.
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• Work collaboratively with internal departments to deliver an outstanding event experience.
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• Be present onsite during events, providing first-class support to exhibitors and sponsors.
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• Previous experience in Client Success, Customer Success, Account Management or Event Management.
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• Outstanding relationship-building and communication skills.
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• Highly organised with excellent attention to detail.
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• Commercially aware with a customer-first mindset.
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• Able to manage multiple projects in a fast-paced environment.
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• Experience using CRM systems and client management tools.
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• B2B exhibitions, trade shows or live events.
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• Sponsorship activation or event marketing.
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• Working with exhibitors and sponsors.
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• Experience with exhibitor management platforms or design tools such as Canva or Adobe Express.
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• Opportunity to work across a portfolio of leading UK exhibitions.
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• Build relationships with well-known brands and industry leaders.
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• A varied, fast-paced role where no two days are the same.
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• Genuine opportunity to influence client satisfaction, retention and commercial growth.
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• Supportive and collaborative working environment.
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• Competitive salary and benefits package.
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If you're passionate about customer success, relationship management and delivering exceptional event experiences, we'd love to hear from you.

Apply today with your CV to be considered for this fantastic opportunity.