Head of Operations - Travel Industry

Our client is not just looking for a manager to oversee the status quo. They are seeking a high-energy, high-skilled, leader of corporate travel operations and client success.As an ambitious, rapidly scaling global travel management group , they are investing heavily in technology and expanding their international footprint.This newly created, critical role is a key appointment for their senior team, bridging the gap between client strategy and technical execution.If you are the undisputed technical authority, the calm voice in a crisis, and the leader who naturally connects systems, people, and P&L, then this is your next career defining step.You will ensure smooth running across Operations, Client Success, Commercial, Technology, and Finance, serving as a senior client escalation lead and deputising for the Operations Director.What You'll Do:Evaluate, streamline, and scale operational standards, ensuring new business mobilizations are flawless.Partner with Account Management to protect retention, drive service delivery, and resolve high-level client pain points.Maximize productivity and control margins without compromising employee wellbeing.Own the data. Define and monitor operational KPIs/SLAs to deliver meaningful performance insights to the Senior Leadership Team.This is an incredibly flexible, hybrid role , with flexi start/finish times and a balance between working from home and the HQ in Liss, Hampshire (they also have a London office).A highly competitive basic salary is on offer, dependent on your experience, along with an excellent performance-related bonus scheme and company benefits.What We Need From You:Leadership experience within a Travel Management Company (ideally you'll have worked from the ground up, to Team Leader, Supervisor, Manager)You must be a genuine Sabre Super-User with a practical, working knowledge of ProTAS .Proven experience leading multi-team, multi-location services and coaching operational managers into high-performing units.Exceptional communication skills, advanced MS Excel capability, and the confidence to present complex operational data to executive stakeholders.This is a critical vacancy for our client's global scaling strategy. If you are a proactive, curious, and change-driven operations leader ready to make an immediate global impact, please apply with your CV today for a confidential discussion.TPBN1_UKTJ