Customer Service Executive

Are you passionate about delivering outstanding customer service and looking for a role where you can genuinely make a difference? If you're a people person who enjoys building relationships and supporting customers, this could be the perfect opportunity.

Our client is a well-established and growing business with an excellent reputation for looking after its employees. With a friendly, supportive culture and exceptional staff retention, this is a company where people enjoy coming to work and build long-term careers.

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• Take ownership of new enquiries from the initial phone call through to successful set-up, ensuring all information is processed accurately and efficiently.
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• Act as the main point of contact for customers, providing support, guidance, and reassurance throughout the process.
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• Gather, verify, and accurately record all relevant information.
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• Keep customers updated on the progress of their query, explaining next steps and requesting any additional information where required.
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• Deliver an exceptional customer experience at every stage, ensuring service standards are consistently achieved.
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• Liaise with internal departments to ensure claims are processed efficiently and within agreed timescales.
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• Previous customer service experience is essential.
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• A genuine passion for delivering excellent customer service and building positive customer relationships.
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• A proactive, empathetic, and positive approach, with the ability to remain calm under pressure.
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• Excellent communication skills, both verbal and written, with the confidence to build rapport over the phone.
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• Strong IT skills with experience using CRM systems and databases.
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• Excellent attention to detail and the ability to accurately record and manage customer information.
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