Helpdesk Administrator

Murray Recruitment are recruiting a Helpdesk Administrator for our client based in Glasgow.

This role offers the chance to become an integral part of a dynamic support team, working at the heart of a fast-moving and customer-focused environment. It's perfect for someone who thrives on organisation, enjoys problem-solving, and takes pride in delivering first-class service. If you’re looking to make a real impact in a busy and supportive setting, this could be the role for you.

Key Responsibilities:

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• Act as a first point of contact for incoming helpdesk emails and calls, ensuring all enquiries are logged and handled promptly.
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• Coordinate engineer callouts and schedule repair visits efficiently.
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• Organise and confirm planned maintenance with customers.
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• Maintain accurate and up-to-date customer records and databases.
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• Raise purchase orders and assist in preparing repair quotations.
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• Provide administrative assistance to both the Helpdesk team and Management.
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• Regularly update client portals with job progress and completed work.
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• Arrange accommodation for engineering staff when required.
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• Manage false alarms and ensure proper follow-up.
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• Process daily invoicing and ensure accurate billing.
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• Support the team by covering during holidays and absence.
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Skills & Experience:

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• Confident using IT systems with a good understanding of service management tools.
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• Experience with simPRO is a bonus but not essential.
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• Background in a similar helpdesk or admin role, preferably in a busy office environment.
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• Strong communication skills and a proactive approach to customer service.
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• Solid understanding of UK geography for scheduling purposes.
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• Ability to multi-task, prioritise work effectively, and remain calm under pressure.
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Offering:

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• Competitive salary from £26,000 to £28,000 depending on experience.
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• Monday to Friday working, 35 hours per week (9am – 5pm).
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• Generous holiday allowance: 20 days rising to 25 after one year, plus 8 public holidays and your birthday off.
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• Company pension scheme and life assurance cover.
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• Be part of a friendly, professional team in a supportive and growing business.
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• Access to flexible employee benefits.
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