Customer Support

Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.Where you'll be working?We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. Were problem solvers with over 140 years of combined experience in engineering and infrastructure.This role will be within our water capital project delivery team. Our teams deliver large-scale capital programmes aimed at keeping water infrastructure resilient for the long-term while protecting the environment.Want to be a part of it?What you'll be doing?You'll report to the Customer Manager, supporting Project Teams and engaging directly with Client Customer Teams. You'll own your workload, visiting sites and ensuring every customer is treated with professionalism and care, keeping disruption to a minimum. Strong organisation and communication skills are key, as youll prepare customer communications, manage impact assessments, and maintain project communication plans.Youll also support community events and actively engage to help deliver a positive legacy. A full, clean driving licence is essential for site visits.What youll bring? Do you have strong customer liaison skills?Are you highly organised and able to prioritise own workload?Do you have excellent communication skills?Do you have a full clean driving licence is essential for this role.Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include;Contributory pension schemeOnline GP service, 24 hours a day, 365 days a yearEmployee assistance programmeMy Rewards portal, access to 1000s of retail discountsLife assuranceCycle to work, salary finance and give as you earn schemesEnhanced maternity, paternity leave and adoption leaveReward and recognition schemeRecommend a friend get rewarded for introducing people to us!In addition, this role offers; 25 days annual leave plus bank holidaysDiscretionary bonus schemeAbout usWe want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. Were one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. Were responsible and go further for our people, clients, communities and the planetWere open and seek new and better ways of exceeding expectationsWere together and as one team; the whole is greater than the sum of the partsWere ambitious and embrace opportunity, to lead essential infrastructure services for lifeWhether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.Its an exceptional time to be a part of M Group.Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.#MGroupW INDREGTPBN1_UKTJ