Courier customer services clerk / logistics

We’re currently recruiting on behalf of a growing logistics business for a Customer Service Agent to join their busy Colnbrook office.

This is a fast-paced, customer-focused role where you’ll handle queries, bookings and delivery updates while working closely with internal teams to ensure a seamless customer experience.

Key Responsibilities:

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• Managing customer enquiries via phone, email and online channels
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• Coordinating bookings and tracking deliveries
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• Proactively resolving issues and keeping customers informed
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• Supporting admin, shipments and fulfilment projects
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• Working towards daily performance targets
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About You:

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• Strong communication and customer service skills
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• Confident phone manner and attention to detail
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• Able to multitask in a fast-paced environment
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• Team player with a proactive approach
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• Previous logistics/customer service experience desirable
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What’s on Offer:

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• £25,000–£29,500 salary
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• 25 days holiday + bank holidays
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• Company pension & development programme
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• Employee perks scheme + wellbeing support
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• Free parking & refreshments
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Hours: Full-time, rotating shifts between 07:30–19:00 (on a rota basis, with future on-call requirement)