Head of Affordable Housing

Thriving Investmentsis a socially conscious fund manager focused on the living sector. We invest across a range of housing tenures that deliver market returns to investors alongside meaningful social impact. We currently manage over 5,300 homesrepresenting£1.1bn of assets under management, with ambitious plans to grow to £5bn+ through the launch of new funds and the expansion of existing portfolios.

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Thriving Investments is supported by a Board of experiencednon-executivedirectors and by corporate functions including IT, Finance, HR and Facilities through our parent organisation, Places for People.

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Location & working pattern

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This role can be basedfromour London or Bath office, working three days per week on site, with the remaining time working from home. Regular site visits (approximately twiceper month) will berequiredacross Gloucestershire and Worcestershire.

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More about the role

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This is not a traditional housing management role.
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You will lead theend-to-endoperational housing managementof Thriving Investments' growing general needs portfolio withinReSIHomes from mobilisation of new homes and onboarding ofthird-partymanaging agents, through to regulatory compliance, customerexperienceand performance oversight at scale. With first homes onboarding from September 2026 and significant growth planned thereafter, you will ensure services are compliant,customer-focusedand effectively mobilised from day one.

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Operating at theintersection of regulation,operationsand commercial delivery, you will work closely with senior colleagues, local authorities and managing agents to ensure services meet the Regulator of Social Housing's expectations whileremainingsustainable and scalable within aninvestment-backedenvironment. This includes ownership of tenancy management arrangements, nominations, data quality, customerstandardsand performance reporting as the portfolio grows.You willprovide operational input into investment decision making to help shape the growing portfolio.

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This is ahands-on, visible role with real accountability, suited to someone confident operating across the full housing management lifecycle and comfortable managing outcomes through partners rather thanin-houseteams.It is an opportunity to help shape how general needs housing is delivered within a modern, commercially disciplined Registered Provider.

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More about you

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Please note: If we receive a high volume of applications, we reserve the right to use the desirable criteria as part of our shortlisting process.

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Essential criteria

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• Senior-levelexperience leading general needs housing management within a regulated social or affordable rent environment, with accountability forportfolio-levelservice delivery.
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• Strong working knowledge of regulatory frameworks and consumer standards, with experience supporting governance, regulatoryassuranceand audit activity rather than frontline case management.
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• Proven experience mobilising and scaling housing portfolios or new developments, including readiness, handover, dataqualityand customer onboarding.
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• Demonstrable experience managing and holdingthird-partymanaging agents to account across performance, compliance,reportingand risk.
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Desirable criteria

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• Experience working within aFor-ProfitRegistered Provider orinvestment-backedhousing model.
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• Experience overseeing complaints performance and service standards, including working to the Housing Ombudsman's Complaint Handling Code.
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The benefits

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We are an ambitious and growing business, offering challenge, development andlong-termcareer opportunity. This role could provide the foundation for a wider career aswe grow the affordable housing investment platform.

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Our benefits package includes:

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• Competitive salary
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• 28 days' annual leave plus bank holidays
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• Car allowance
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• Private pension
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• Bonus scheme
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• Training and development
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• Additionalperksincluding retail and leisure discounts
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Inclusivity at Thriving Investments

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We believe diversity drives innovation and stronger outcomes. We welcome applications from individuals of all backgrounds and are proud to be an equal opportunity employer.

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What's next?

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If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

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As part of ourcommitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

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We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

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If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on .

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We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

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If you are a recruitment agency please note we operate a PSL and do not take cold calls

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Safeguarding

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At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

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We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

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By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities

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