Customer Services Co-ordinator

An exciting opportunity has arisen for a Service Coordinator to join a busy and collaborative team. This role is perfect for someone who enjoys organisation, problem-solving and delivering excellent customer service while coordinating multiple activities in a fast-paced environment. You'll be responsible for managing service requests from start to finish, ensuring customers receive a smooth and professional experience throughout. Working closely with engineers, subcontractors and internal teams, you'll play a key role in keeping operations running efficiently and ensuring work is completed to the highest standards. Key Responsibilities\n

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• Manage customer service enquiries and requests from initial contact through to completion.
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• Coordinate engineers and specialist contractors to deliver service activities efficiently.
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• Prepare and issue quotations and supporting documentation.
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• Monitor ongoing jobs and provide customers with timely progress updates.
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• Ensure accurate record keeping, reporting and administration.
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• Support invoicing, purchasing and general operational processes.
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• Work collaboratively with colleagues across the business to maintain high levels of customer satisfaction.
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About You\n

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• Previous experience in a customer service, administration, planning or coordination role.
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• Strong communication skills with the ability to build positive relationships.
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• Excellent organisational skills and attention to detail.
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• Comfortable managing multiple priorities and working to deadlines.
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• Confident using Microsoft Office applications.
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• A proactive and professional approach with a willingness to learn.
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What's on Offer?\n

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• Hybrid working
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• 37-hour working week
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• Supportive team environment
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• Varied and rewarding role
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• Competitive salary and benefits package
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This is a fantastic opportunity to join a growing organisation where your organisational skills, customer focus and ability to keep things moving will make a real difference from day one.