Customer Service Coordinator

Are you an organised and customer-focused professional looking for your next step as a Customer Service Coordinator This is a fantastic opportunity to join a well-established and growing business within the construction sector.

As a Customer Service Coordinator, you’ll play a key role in ensuring customer enquiries and orders are handled efficiently, while supporting transport operations. This position offers a supportive team environment, ongoing training, and excellent long-term development prospects.

If you enjoy working in a fast-paced setting and take pride in delivering exceptional service, this Customer Service Coordinator role could be the perfect fit.

Key Responsibilities

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• Handle customer enquiries via phone and email professionally
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• Process customer orders accurately using internal systems
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• Maintain up-to-date customer records and account details
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• Resolve customer issues and escalate where necessary
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• Support planning and scheduling to meet customer requirements
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• Assist with general customer account administration
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• Liaise with internal teams to ensure smooth operations
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Skills & Knowledge Required

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• Previous experience in a Customer Service Coordinator or similar role (minimum 1 year)
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• Strong customer service and communication skills
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• Good IT skills, ideally with order processing or finance systems
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• Excellent organisation and attention to detail
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• Ability to multitask and prioritise workload
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• Team-oriented with a proactive approach
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• Industry experience (construction or waste) desirable
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What’s on Offer

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• Workplace pension scheme
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• Life assurance (4x salary)
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• 25 days holiday plus bank holidays
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• Training and development opportunities
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• Supportive team environment with regular company social events
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