Mortgage Payment Processing & Customer Service Representative

Mortgage Payment Processing and Customer Service LHH Recruitment is partnering with a servicing company in Albuquerque, NM who is in search of a payment processor and customer service representative. While there will be some phone calls in this role, it is primarily a behind the scenes processing position. This is fully onsite, Monday-Friday 730am-430pm. Pay is up to $22/hr.

Key Responsibilities

• Perform daily document scanning, indexing, and end-of-month (EOM) scanning to ensure accurate electronic recordkeeping.
• Organize, file, and maintain trailing loan documents while ensuring complete and compliant loan files.
• Input and verify daily Adjustable-Rate Mortgage (ARM) index rates within the MSP servicing system.
• Prepare and process daily check deposits while maintaining accuracy and balancing payment records.
• Post borrower mortgage payments accurately and in a timely manner, researching and resolving payment discrepancies as needed.
• Prepare and assist with endorsement letters related to mortgage servicing transactions.
• Create and organize loan files for secure vault storage while assisting with audits of newly boarded loans to ensure documentation accuracy.
• Securely dispose of processed checks and confidential financial documents in accordance with company policies and compliance standards.
• Review, process, and maintain ACH authorization forms, ensuring accurate setup and updates for electronic payments.
• Generate and mail payment forwarding letters to borrowers when servicing transfers or payment redirection is required.
• Prepare and send manual payment rejection letters, clearly communicating the reason for rejected or returned payments.
• Maintain and update the Suspense Account Tracker by researching unapplied or partial payments and ensuring timely resolution.
• Generate and mail partial payment notification letters in accordance with servicing guidelines.
• Research payment exceptions and work with internal departments to resolve unapplied funds and payment discrepancies.
• Accurately enter borrower and payment information into the mortgage servicing system while maintaining data integrity.
• Respond to borrower inquiries regarding payment processing, ACH transactions, suspense balances, and payment history.
• Maintain confidentiality of borrower information while adhering to federal regulations, investor guidelines, and company servicing procedures.

Qualifications

• Previous experience in mortgage servicing, mortgage payment processing, banking, financial services, or a call center environment preferred.
• Excellent attention to detail and data entry accuracy.
• Comfortable working in a fast-paced, deadline-driven environment.
• Ability to multitask while maintaining a high level of accuracy.
• Proficiency with Microsoft Office, including Outlook and Excel.
• Experience using mortgage servicing systems is a plus.
• High School Diploma or GED required.

Interested? Apply now!

Pay Details: $20.00 to $22.00 per hour

Search managed by: Cassandra Nienow

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.