Service Manager - Construction Equipment and Powersports

Lead a team. Build a department. Make an impact.\n
\n
\nBest Line Equipment is looking for an experienced Service Manager to lead our Towanda, PA service department. This is an opportunity for a proven service leader - or an experienced Shop Foreman or Lead Technician ready to take the next step - to join a family-owned construction equipment and powersports dealership with an established customer base, a strong reputation, and a commitment to investing in its people.\n
\n
\nAs our Service Manager, you'll lead a team of technicians, drive operational performance, and help deliver the exceptional customer service our dealership is known for. You'll have the support, resources, and authority to build an efficient, high-performing service department while helping technicians develop their careers.\n
\n
\nWhy Join Us?\n
\n
\nFamily-owned dealership with a long-standing reputation for customer service\n
\nStable customer base and consistent service demand\n
\nOpportunity to lead and develop an experienced technician team\n
\nInvestment in OEM training, technology, and employee development\n
\nCollaborative leadership team that values your ideas and experience\n
\n
\nWhat You'll Do:\n
\n
\nLead, coach, and develop a team of service technicians while promoting a positive, safety-focused work environment.\n
\nSchedule and coordinate shop workflow to maximize productivity, efficiency, and customer satisfaction.\n
\nRecruit, interview, hire, and onboard technicians while supporting ongoing training and professional development.\n
\nReview activity reports related to repairs, rentals, and other performance data to measure productivity and determine areas needing improvement.\n
\nPartner with customers to understand equipment needs, and departmental performance.\n
\nCoordinate repairs, preventative maintenance, rental fleet service, and equipment transfers between locations.\n
\nSupervise technicians' performance and assign specific duties to ensure that servicing and repairs are completed quickly and efficiently.\n
\nWork closely with the Parts, Rental, and Sales departments to deliver an exceptional customer experience.\n
\nEnsure compliance with safety standards, company policies, and manufacturer procedures.\n
\nEnsure the highest levels of customer satisfaction by assisting customers and fulfilling customer requests as well as solving any problems by handling complaints or issuing compensation.\n
\nApprove technician timecards, manage staffing schedules, and support day-to-day service department operations.\n
\n
\nWhat We're Looking For:\n
\n
\nPrevious leadership experience in construction equipment, heavy equipment, diesel, agricultural, industrial, powersports, or related service environment.\n
\nStrong knowledge of hydraulic, electrical, diesel, and mechanical systems.\n
\nExcellent leadership, communication, and customer service skills.\n
\nAbility to motivate technicians and build a high-performing team.\n
\nStrong organizational and problem-solving abilities.\n
\nExperience with service department scheduling, workflow management, and operational performance is preferred.\n
\nHigh School Diploma or equivalent preferred.\n
\nValid Driver's License\n
\nDOT Medical Card of the ability to obtain one.\n
\n
\nJob Type: Full-time, salaried position with rotational Saturday (one per month during peak season) as well as rotational on-call support.\n
\n
\nCompensation: $75,000.00 - $90,000.00 per year (dependent upon experience)\n
\n
\nBenefits:\n
\n
\nSalaried position\n
\n401(k) w/ company match\n
\nDental insurance\n
\nDisability insurance\n
\nEmployee assistance program\n
\nEmployee discount\n
\nHealth insurance\n
\nHealth savings account\n
\nLife insurance\n
\nPaid vacation\n
\nPaid sick time\n
\nVision insurance\n
\n
\nAbout Best Line Equipment:\n
\n
\nFor over 40 years, Best Line Equipment has been family-owned, and that still shows in how we treat our people. With 15+ locations across PA, MD, and NJ - and growing, there's real opportunity here for anyone ready to build a career. We're passionate about helping our employees grow professionally, work as a team, and take pride in serving our customers. Our culture runs on job satisfaction, diversity, and shared accountability. We've been voted Top 100 Best Places to Work in Pennsylvania multiple years running because we've earned it. Come grow with us.\n
\n
\n#HP