Call Center Representative
Job Description
Job Summary
We are hiring Call Center Representatives for a full-time, onsite temp-to-hire opportunity in Jacksonville, FL. This role is a great fit for customer service professionals with previous call center experience who are looking for stability, structured training, and long-term career potential.
As a Call Center Representative, you will support customers in a fast-paced financial services environment, answer inbound inquiries, document interactions accurately, and provide professional service on every call. This opportunity offers paid training, consistent weekday hours, and the chance to build experience with an established organization known for structured processes, team support, and performance-focused leadership.
This is an excellent opportunity for dependable candidates who enjoy helping customers, working as part of a team, and growing within a professional call center environment.
Key Responsibilities
- Handle inbound customer calls in a high-volume call center environment.
- Provide professional, accurate, and courteous customer service.
- Document customer interactions clearly and completely in internal systems.
- Follow established procedures to resolve inquiries and escalate issues when needed.
- Meet attendance, quality, productivity, and performance expectations.
- Maintain a positive and professional approach during training and daily operations.
Compensation and Benefits
- Pay: $17.50 per hour.
- Job type: Full-time, temp-to-hire.
- Contract-to-hire potential after 6 months.
- Location: Jacksonville, FL.
- Work arrangement: Fully onsite, no remote or hybrid option available.
- Paid training schedule: Monday through Friday, 10:00 AM to 6:00 PM for 6 weeks.
- Post-training schedule: Monday through Friday, 8:00 AM to 5:00 PM.
- Immediate openings with upcoming start dates.
- Opportunity to gain experience with a major financial services organization.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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This company offers growth and a great group of people to work with.
