Service Manager

Service Manager - Ipswich, Suffolk - Negotiable Salary + Benefits. Are you an experienced Manager looking to lead and grow an exciting new service offering? We are currently recruiting for a Service Manager to join an innovative and growing business based in Ipswich. This is a unique opportunity to take ownership of a brand-new area of the business. building and developing a nationwide network of third-party calibration and servicing partners while driving commercial growth. Working closely with Sales, Marketing, Operations and Platform teams, you'll play a pivotal role in shaping the future of the business, ensuring high service standards and delivering outstanding customer experience. Key Responsibilities: - Build, develop and manage a network of third-party calibration and servicing partners across the UK and Ireland Recruit, onboard and support new engineering partners as the service offering expands Act as the primary point of contact for partner engineers, developing strong long-term relationships Carry out on-site visits to assess partner performance, ensuring quality, compliance and standards are consistently maintained Support the rollout of new calibration and servicing disciplines through the company's online platform Work closely with Sales and Marketing to develop and deliver the go-to-market strategy for the new department Contribute to pricing strategies, partner rate cards and margin management to ensure commercial success Monitor partner performance, lead times and capacity to ensure customer demand is met Collaborate with internal departments to continually improve delivery and customer satisfaction About You: - Previous experience in Service Management, Supplier Management or Partner Network Development Strong commercial awareness with experience contributing to pricing and profitability Highly organised with the ability to manage multiple suppliers, projects and priorities Confident working across multiple departments to deliver business objectives Comfortable travelling throughout the UK and Ireland to visit customers and partners Self-motivated with an entrepreneurial mindset and a passion for building and growing new business opportunities Desirable Experience: - Background within calibration, testing, compliance, facilities management or another form of quality / engineering Experience building or managing third-party supplier or subcontractor networks Previous involvement in launching or growing a new department What's on Offer: - Negotiable salary between £50,000-£60,000 Permanent, full-time position Access to a company car Monday to Friday working hours (standard days) Opportunity to lead and develop an exciting new branch of the business Autonomous role with genuine influence over business growth Supportive and cooperative working environment Excellent long-term career progression opportunities If you're looking for an opportunity where you have full autonomy to deliver growth. Apply today to find out more. #INDHV