Customer Care & Quality Executive - London

Customer Care Executive (Housing Association)

Hybrid Working | Hampstead Road, London NW1 £16.17 per hour Immediate Start | Ongoing Temporary Assignment

Are you passionate about delivering excellent customer service and ensuring customers receive the best possible experience? Do you have strong attention to detail and experience working with CRM systems and Excel? If so, we'd love to hear from you.

About the Role

A leading North London Housing Association is seeking a Customer Care Executive to join its Customer Care & Quality Team within the Customer Experience Directorate.

This is a varied and rewarding role where you'll be responsible for supporting customers throughout the defect liability period following their move into their new home. You'll play a key part in providing exceptional customer care, managing complaints, logging and tracking defects, and maintaining high-quality customer data to support informed business decisions.

Key Responsibilities

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• Deliver outstanding customer service to residents and stakeholders.
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• Manage and resolve customer enquiries, complaints and defect reports.
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• Log, monitor and track customer defects through to resolution.
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• Process customer cases accurately and efficiently.
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• Carry out data cleansing activities and data quality audits.
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• Ensure CRM records are accurate, complete and up to date.
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• Support the monitoring and management of customer defects and service standards.
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• Work collaboratively across teams to improve customer experience and service delivery.
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About You

We're looking for an individual who:

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• Has experience delivering excellent customer service within a customer-focused organisation.
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• Is highly organised with exceptional attention to detail.
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• Thrives in a fast-paced customer service environment.
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• Has experience using CRM systems and Microsoft Excel (essential).
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• Possesses strong communication and problem-solving skills.
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• Can manage multiple priorities while maintaining accuracy and professionalism.
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• Has experience handling customer complaints and service issues.
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What's on Offer?

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• Immediate start.
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• Ongoing temporary assignment.
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• Hybrid working arrangement.
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• Convenient London NW1 location.
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• Competitive hourly rate of £16.17 per hour.
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• Opportunity to work within a reputable housing association focused on delivering exceptional customer experiences.
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Apply today and help make a real difference to customers in their new homes while ensuring the highest standards of customer care and data quality.