Caseworker (HEO Grade)

Our client is seeking experienced Caseworkers to support a high-priority government programme assisting eligible foreign nationals and their families who supported UK operations over the past 20 years. This is an opportunity to contribute meaningfully to a sensitive, high-impact initiative within the Defence sector. This role requires strong case management skills, policy adherence, and emotional resilience due to the sensitive nature of the work.

Location: Hybrid – Whitehall, Inner London

Contract Length: Until 31 March 2027

IR35 Status: In Scope

Clearance Required: Active SC Clearance

Start Date: ASAP

Key Responsibilities:

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• Manage individual cases efficiently and with empathy, in line with government policies and procedures.
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• Analyse complex information from multiple sources to make well-justified decisions.
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• Ensure decisions are clearly documented and aligned with relevant policies.
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• Handle sensitive information with a high level of confidentiality and professionalism.
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• Meet daily case handling targets while maintaining quality and accuracy.
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• Liaise with internal and external stakeholders to support effective resolution of cases.
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• Work within a high-paced, operationally sensitive environment.
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• Maintain compliance with data protection regulations at all times.
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Essential Criteria:

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• Active SC Security Clearance (must be sole UK; dual nationals are not eligible).
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• Demonstrable casework experience, particularly in high-pressure or policy-driven environments.
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• Strong analytical skills and attention to detail.
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• Experience applying government policy to case decisions.
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• Excellent verbal and written communication skills.
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• Confident user of Microsoft Office 365 (Outlook, Word, Excel, PowerPoint, Teams).
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• Proven ability to work under pressure and meet tight deadlines.
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• Comfortable working with and discussing graphic/disturbing material (resilience is essential).
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• High level of empathy while maintaining strict adherence to policy-based decisions.
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• Good understanding of Data Protection principles.
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Desirable Criteria:

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• Background in Home Office, policing, or immigration-related work.
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• Experience handling complex or sensitive cases.
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Working Arrangement:

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• Hybrid role based in Whitehall, London.
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• Initial 10-day induction required onsite.
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• Office attendance 1–3 days per week (minimum), subject to business needs.
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• Candidates must be local to London — no travel expenses provided.
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Interview Process:

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• One stage interview via MS Teams.
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