Operations Support Governance Manager

Operations Support Governance Manager

Location:Redditch or Essex | Hybrid Working Available

Salary: Up to £55,000 depending on experience

Benefits: Bonus, pension, holidays, and many more

About the Role

We’re looking for an experienced and commercially astute Operations Support Governance Manager to join our Operations Support & Governance (OSG) team.

This is a high-impact role focused on protecting margin, strengthening commercial governance, and improving operational decision-making through insight-led reporting. You’ll act as a key interface between Operations, Finance, Supply Chain and MI, ensuring commercial activity is profitable, compliant, and controlled.

You’ll also lead a small team, driving analytical capability, standardising processes, and enhancing data integrity across the function.

Key Responsibilities

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• Develop and maintain centralised reporting frameworks to monitor performance across OSG and wider teams
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• Drive data integrity and governance, improving the accuracy of profitability, forecasting, and performance reporting
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• Deliver insightful reporting to senior stakeholders, identifying risks, trends, and opportunities to protect margin
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• Monitor and manage financial & commercial KPIs, ensuring audit readiness and transparency
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• Lead compliance checks across workflows including quoting, charge checks, billing, and cost assurance
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• Embed and enhance Charge Check processes across contracts
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• Identify and implement improvements to reduce leakage, inefficiencies, and unnecessary spend
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• Oversee transactional spend activity, ensuring correct approvals and governance protocols
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• Drive revenue recovery initiatives, identifying and recovering missed income opportunities
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• Support mobilisation projects and transformation programmes (e.g. Aurora), embedding robust governance from the outset
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• Build strong relationships across Operations, Finance, Supply Chain, and MI to drive continuous improvement
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• Lead and develop a team, enhancing analytical capability and commercial awareness
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About You

We’re looking for a confident and driven individual who brings:

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• Proven experience in commercial analysis and governance
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• Experience leading and developing teams
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• Strong analytical skills with the ability to interrogate data using Excel
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• Excellent knowledge of Microsoft Office (Excel, Word, PowerPoint)
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• Experience with process mapping tools (e.g. Visio)
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• Strong stakeholder management and communication skills
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• High attention to detail with a commitment to accuracy and deadlines
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• A proactive, solutions-focused mindset with the ability to work both independently and collaboratively
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A relevant degree or professional qualification is advantageous.

What We Offer

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• Competitive salary and benefits package
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• Hybrid working options
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• 25 days holiday + bank holidays
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• Pension scheme
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• Ongoing training and development opportunities
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• The chance to play a key role in shaping commercial governance and operational performance
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Why Join Us?

This is a critical role within Arcus, offering the opportunity to make a real impact on commercial performance across the business. You’ll be joining a collaborative and forward-thinking team, working on transformation initiatives and helping to drive continuous improvement and best practice.