Regional Service Engineer

Responsibilities

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• Provide pre-sales technical support in coordination with sales teams
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• Coordinate with local clients
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• Provide energy storage technical supports
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• Conduct on-site technical presentations
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• Gather local market intelligence
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• Independently complete on-site installation and grid-connected commissioning of energy storage projects
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• Follow up the full-cycle implementation of projects
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• Take charge of after-sales operation and maintenance for responsible region
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• Handle client inquiries via work order system
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• Troubleshoot and repair faulty equipment
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• Manage spare parts inventory logs
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• Deliver operation & maintenance training to clients
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• Communicate with local clients
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• Coordinate with the Leeds team to resolve technical issues arising from projects and after-sales services
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• Build local service networks and standardized workflows
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Qualifications

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• Minimum 2-3 years of technical working experience in solar, energy storage or new energy electrical industries
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• Combined practical experience in pre-sales technical support and on-site after-sales service
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Required Skills

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• Proficient in solar, energy storage systems and electrical principles
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• Capable of independently providing technical support as well as performing on-site commissioning and equipment maintenance
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• Fluent English in listening, speaking, reading and writing
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• Able to communicate with clients and deliver technical training independently
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• Familiar with local United Kingdom grid standards
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• Long-term stable resident in United Kingdom and available for field business trips within the region
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Preferred Skills

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• Majored in electrical related disciplines
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• Strong communication and presentation skills
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• Capable of working under pressure
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• Customer-service oriented
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