Office Manager

We provide calibration services to pharmaceutical, food and beverage customers across the UK & Ireland. Our goal is to remove operational friction—ensuring science runs without interruption and teams can focus on innovation and production.

We’re growing and continuing to build a best-in-class, integrated safety partner—and we’re looking for high-ownership individuals to grow with us.

Responsibilities

\n
• First point of contact for customer enquiries
\n
• Own overall relationship with assigned clients
\n
• Ensure retention and satisfaction of all assigned clients
\n
• Aid clients in achieving their goals
\n
• Support with invoicing enquiries
\n
• General customer service & support activities, working closely with the Operations Manager.
\n

Qualifications

\n
• Bachelor's degree or equivalent experience
\n
• Experience in customer success
\n
• Strong written and verbal communication skills
\n
• Detail oriented and analytical
\n
• Demonstrated ability to increase customer satisfaction
\n

Nice to have

\n
• Experience in manufacturing or engineering environments
\n