Claims Operations Analyst

About Our Client

Our client is a specialist insurance business operating within the Lloyd's and London Market, known for its underwriting expertise and collaborative approach. With a strong focus on innovation, operational excellence, and sustainable growth, the business offers employees the opportunity to work in a dynamic environment where they can develop their technical skills, contribute to meaningful change, and build long-term careers within the specialist insurance sector.

Role Purpose

The Claims Operations Analyst supports the day-to-day operation of the claims function by maintaining accurate claims data, supporting operational processes, producing management information, and ensuring claims activities are completed efficiently and in line with regulatory and internal requirements.

This role offers the opportunity to develop expertise in claims operations, reporting, operational controls, and stakeholder management within a specialist insurance environment.

Key Responsibilities

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• Maintain accurate claims data and support the effective operation of claims systems.
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• Produce claims reports and management information for internal stakeholders.
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• Monitor claims workflows, resolve operational exceptions, and escalate issues where appropriate.
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• Complete data validation and quality checks to ensure accuracy and compliance.
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• Support regulatory and market reporting, including month-end and year-end activities.
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• Process claims-related financial transactions in accordance with internal controls.
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• Support delegated claims administration and claims data management.
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• Assist with audits and ensure appropriate documentation is maintained.
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• Identify opportunities to improve processes, data quality, and operational efficiency.
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• Build effective working relationships across Claims, Underwriting, Finance, IT, and other business functions.
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Skills & Experience

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• Experience in claims operations, insurance operations, or claims administration.
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• Good understanding of insurance claims processes, ideally within the London Market or specialty insurance.
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• Experience using insurance systems and working with claims data.
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• Strong analytical skills with excellent attention to detail.
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• Well organised with the ability to manage multiple priorities and meet deadlines.
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• Confident communicator with strong stakeholder management skills.
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• Proficiency in Microsoft Excel; experience with reporting tools such as Power BI is desirable.
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• Understanding of regulatory requirements and the importance of maintaining compliance with company policies, internal controls, and industry standards.
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• Awareness of risk management principles, with the ability to identify, escalate, and support the resolution of operational or compliance issues.
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• Committed to maintaining accurate records, supporting audit requirements, and contributing to a culture of good governance and continuous improvement.
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