Air Logistics Aerospace Customer Care Specialist - Sterling

Air Logistics Aerospace Customer Care Specialist provides dedicated high level customer service and operations support to understand key accounts needs and requirements in proposing solutions to meet deadlines that add value and build long lasting partnerships. This person will handle all oversized, special shipments and dangerous goods. Note that the shift pattern for this role is Monday - Friday 15-00 - 00:00h.How you create impact Provide quotes to customers as defined by the Special Services Desk.Monitor all oversized, special shipments and DG CAO as requiredMaintain and enhance customer services by ensuring procedures are followed and systems used correctly.Follow any new systems procedures within the departmentTake job orders from clients, that include routing, classifying of service type, establishing a deadline.Assist in providing clients with continuous notification and follow-up (which includes flight and customs delays, proof of deliveries, charges, resolutions, etc.) as well as Provide quotes to customers.Familiarise yourself with all special services we can offer and ensure customers are given all options available.Help develop and maintain relationships with clients.Ensure compliance with company policies and procedures.What we would like you to bring Understanding of the Aviation industry and delivering Time Critical shipments using all available services.Excellent knowledge of international and domestic airline routings, geography and time zonesExtensive customer service experience required.Extensive customer service experience required.Demonstrate efficient risk assessment, problem analysis and problem resolution capabilities.Good written and verbal communications skillsAbility to organize and manage multiple priorities.What's in it for you As well as our competitive pay rates and superb training opportunities, we also offer a great working environment.You will be respected and valued if you work for us and have genuine opportunities to progress and develop.26 days holidays plus bank holidays2 volunteering days per year3 x Life Assurance Option if you join the KN Route2 pension schemeA tailored personal development and training programme.Trusted and empowered to deliver and be your best.We are happy to talk about flexible working. Please ask about alternative patterns of work at interview.Enhanced Maternity/Paternity LeaveChildcare VouchersCycle to work schemeDiscount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more)Refer a friend scheme As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisationTPBN1_UKTJ