Veterinary Receptionist Job - Customer Service

Veterinary ReceptionistStreatham Hill Veterinary SurgeryStreatham Hill, SW London | Full Time | 1 in 4 Weekends | Up to £30kDo you light up at the thought of a wagging tail in reception, and take real pride in making a worried pet owner feel instantly at ease? At DNA Vetcare, we believe that exceptional care starts the moment someone walks through the door - and we're looking for a very special person to be part of that experience at our multi-award-winning, high-end 24-hour hospital in Streatham Hill (day shifts only).This isn't a job for 'just a receptionist'. We're looking for a genuine customer service enthusiast - someone who is as passionate about people as they are besotted with animals, who wants every client to feel like theirs is the most important pet in the world, and who wants to bring our values of Caring, Professional and Service to life every single day.About the RoleYou'll be the warm, familiar face and voice of the practice - often the very first, and most reassuring, part of a client's visit. Whether it's a nervous new puppy owner, someone losing their best friend, or a regular popping in for medication, your ability to build trust and make people feel genuinely looked after is what sets us apart.Your day might include:Giving every client and their pet a five-star, heartfelt welcomeRunning a busy reception desk with warmth, composure and professionalismBooking and managing appointments using RX WorksSupporting clients with queries, appointments and medication collectionsAnswering emails and enquiries, and keeping on top of our Facebook messagesCreating engaging content for our social media channelsHandling payments and finance applications with accuracy and sensitivityProcessing and logging insurance claimsTalking clients through our healthcare plans with genuine care and confidenceWorking closely with our Vets and Nursing team for a seamless client journeyKeeping on top of admin, including scanning records and correspondence About YouYou're confident, warm and a natural relationship-builder. You understand that behind every appointment is a worried pet parent, and you know just how much empathy and reassurance can mean.You'll bring:Proven experience in a demanding, client-facing role (veterinary or hospitality experience a real plus)A natural gift for conversation that puts people instantly at easeA calm, caring and impeccably professional phone mannerA genuine 'nothing is too much trouble' attitude and a love of going above and beyondExcellent organisation and the ability to stay composed in a fast-paced environmentA true, unmistakable love of animals you're pet-obsessed, through and throughA smart, polished presentation that reflects the standards of a premium private practiceWorking PatternMonday - FridayShifts between 7:30am 8:00pm (day shifts only)1 in 4 weekends on a rota basisShare of bank holidaysMust live within 45 minutes of Streatham Hill, SW LondonWhat We OfferA warm, supportive and genuinely professional teamThe chance to work in a respected, high-quality private practiceClear career progression pathwaysAchievement-based milestones and rewards the more you grow and contribute, the more you're recognisedThe opportunity to make a real difference to clients and their pets, every single dayIf you're passionate about people, pets and delivering a truly first-class experience, we would love to hear from you.TPBN1_UKTJ