Duty Manager

Duty Manager - Convenience Retail

Salary: £30,000 - £32,000Contract: Full Time (40 hours per week)Hours: Includes weekends and bank holidays

Important Information

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• Assessment Day: TBC (approximately 1 hour)
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• Successful candidates may be invited to a second-stage face-to-face interview
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• The first 9 weeks of training will take place at our Birmingham store, so candidates must be able to commute during this period
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• At least one day off every weekend
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About the Role

We are seeking an experienced and hands-on Duty Manager to support the day-to-day operation of a busy convenience store. Selling a broad range of ambient, fresh, frozen and food-to-go products, this role is ideal for a retail professional who thrives in a fast-paced environment and enjoys leading teams to deliver excellent customer service and commercial results.

Key Responsibilities

Store Operations

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• Oversee the daily running of the store
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• Manage replenishment of ambient, fresh and frozen stock
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• Support hot food preparation and food-to-go operations
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• Receive and process deliveries
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• Complete stock rotation, date checks and waste control procedures
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• Maintain high standards of availability, merchandising and store presentation
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• Open and close the store as a key holder
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• Ensure compliance with health & safety and food safety regulations
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Team Leadership

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• Lead, motivate and develop store colleagues
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• Create a positive and productive working environment
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• Manage staff rotas to ensure effective store coverage
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• Conduct performance reviews and provide coaching and feedback
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• Handle employee relations matters professionally and fairly
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• Support colleague development and engagement
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Customer Service

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• Deliver outstanding customer service through a knowledgeable and friendly team
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• Resolve customer queries and complaints effectively
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• Build strong relationships with customers and the local community
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• Drive customer loyalty and maintain the store's reputation
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Commercial Performance

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• Support delivery of sales, profit and operational KPI targets
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• Monitor waste, shrinkage and product availability
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• Control operating costs, including wages and utilities
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• Produce operational and financial reports as required
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About You

You'll have:

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• Previous retail management or supervisory experience, ideally within convenience, food retail or FMCG
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• Strong leadership, communication and organisational skills
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• Excellent problem-solving abilities
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• A proactive, hands-on approach
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• The ability to prioritise and perform in a fast-paced environment
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• A strong focus on customer satisfaction
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• Flexibility to work a variety of shifts, including weekends and bank holidays
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You'll also demonstrate commercial awareness, attention to detail, sound decision-making skills and a commitment to developing others.

What We Offer

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• Competitive salary of £30,000 - £32,000
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• 30 days annual leave
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• Birthday day off every year
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• Discretionary annual bonus
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• Holiday buy-back scheme (following qualifying period)
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• At least one day off every weekend
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• Quarterly colleague social events
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• High street discount scheme
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• Structured training and development
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• Excellent career progression opportunities within a growing business
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If you're an ambitious retail leader looking for your next challenge and want to join a business that invests in its people, we'd love to hear from you. Apply today.