Customer Service Assistant

Morgan McKinley is looking for an experienced Customer Service Assistant to work for a company based in Crawley, West Sussex. This a busy office based customer services role, supporting the internal teams, handling customer queries etc.

Location: Crawley - office based, parking onsite

Salary: £26,639 per annumHours: 8.30-5.30 / 9.30-6.30 Mon-Fri (with 1 hour for lunch), occasional Saturday support - rota basis

Customer Service Assistant duties:

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• Answering the phones
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• Data entry - updating the internal systems with the customer call info
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• Monitor and respond to customer emails
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• Handle customer queries and complaints
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• Regular liaison with internal teams regarding customer orders
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• Ensure all relevant customer documentation is processed
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Skills and experience:

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• Previous customer service experience
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• Excellent communication skills and a confident and professional phone manner
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• Good IT skills including Word, Excel, Outlook and preferably experience using databases
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