Customer Success Coordinator / Administrator

Swindon £13.85 per hour (£27,000 per annum) Monday to Thursday 9:00am-5:30pm | Friday 9:00am-3:00pm Free onsite parking Temporary to Permanent Opportunity (Permanent position guaranteed following successful temporary period)

About the Opportunity

Our client is a well-established and growing manufacturing and promotional products business based in Swindon. Operating for over 20 years, they supply a wide range of bespoke products and services to businesses across the UK, earning a reputation for quality, reliability, and exceptional customer service.

With a friendly, family-oriented culture and a close-knit team of around 20 employees, this is an excellent opportunity for an organised and customer-focused individual looking to build a long-term career within a supportive business environment.

The Role

We are seeking a Customer Success Coordinator / Administrator to become the primary point of contact for business customers, ensuring a smooth and positive experience from order placement through to delivery.

This is a varied office-based role combining customer service, administration, order processing and stakeholder coordination. You will work closely with customers, suppliers and internal departments to ensure projects run smoothly and deadlines are achieved. The role is based on the job description provided by the client. [Mediaplant UK | Word]

Key Responsibilities

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• Managing day-to-day customer service activities for business clients.
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• Processing customer orders accurately and updating internal systems.
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• Coordinating with suppliers and internal teams to meet production schedules.
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• Monitoring deliveries and resolving any logistical issues.
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• Responding to customer enquiries via telephone and email.
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• Maintaining accurate customer and order records.
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• Building strong working relationships with customers and suppliers.
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• Supporting the wider team with administrative tasks.
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• Identifying opportunities to improve processes and enhance customer satisfaction. [Mediaplant UK | Word]
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What We're Looking For

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• Previous customer service or administration experience.
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• Experience working in a B2B environment would be advantageous.
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• Strong Microsoft Office skills, particularly Outlook, Excel and Word.
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• Experience with Sage Line 50 or similar order processing/ERP systems would be beneficial.
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• Excellent communication skills, both written and verbal.
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• Strong organisational skills and attention to detail.
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• Ability to manage multiple tasks and prioritise effectively.
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• A proactive and positive approach to problem-solving. [Mediaplant UK | Word]
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Personal Qualities

The successful candidate will be:

Customer-focused and committed to delivering exceptional service Highly organised and detail-oriented Confident communicating with customers and colleagues Self-motivated and able to work independently Calm under pressure and solution-focused A team player with a positive attitude [Mediaplant UK | Word]

What's On Offer?

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• Guaranteed temp-to-perm opportunity.
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• Starting salary equivalent of £27,000 per annum.
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• Potential pay increase upon securing a permanent position.
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• Early Friday finish every week.
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• Free onsite parking.
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• Supportive and friendly working environment.
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• Career development opportunities within a growing business.
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