Credit Controller

Your new companyAn established and growing business in the West Bromwich is seeking an experienced Credit Controller to join its finance team on a 12-month fixed-term contract. Due to continued growth, the credit control function is expanding, with plans to increase the team from two to four people.This is a fantastic opportunity for an ambitious Credit Controller who enjoys building relationships, resolving customer queries and driving cash collection performance within a busy, fast-paced environment.The organisation offers a supportive working environment, genuine long-term opportunities, flexible working arrangements and a hybrid model with one day working from home per week.Your new role

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• Managing a portfolio of customer accounts and taking ownership of the credit control process
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• Proactively chasing outstanding debt via telephone, email, and written correspondence
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• Monitoring aged debt and ensuring collection targets and KPIs are achieved
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• Building and maintaining strong customer relationships
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• Investigating and resolving account queries in collaboration with internal departments
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• Logging and tracking customer disputes and payment issues
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• Producing customer credit reviews for assessment
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• Maintaining accurate customer records and account information
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• Supporting continuous improvements within credit control processes and systems
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• Handling a high volume of accounts and customer interactions across a large customer base
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What you'll need to succeed

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• Previous experience within a Credit Control position
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• A proven track record of collecting outstanding debt and reducing aged debt
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• Strong communication and relationship-building skills
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• Confidence handling customer conversations over the phone
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• Excellent organisational and time management abilities
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• Strong attention to detail and accuracy
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• A proactive, resilient, and self-motivated approach
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• Good Excel skills
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• Experience using ERP or finance systems would be advantageous
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What you'll get in return

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• Previous experience within a Credit Control position
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• A proven track record of collecting outstanding debt and reducing aged debt
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• Strong communication and relationship-building skills
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• Confidence handling customer conversations over the phone
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• Excellent organisational and time management abilities
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• Strong attention to detail and accuracy
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• A proactive, resilient, and self-motivated approach
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• Good Excel skills
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• Experience using ERP or finance systems would be advantageous
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What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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