Housing Assistant

Housing Assistant

Pay: £15.06 per hour, 37 hours per week, Mon-Fri

Location: Corby, NN17 4SW, Office based only.

Kettering, NN16 8PP, Office based only.

Assignment length: 6 months

Opus People Solutions are recruiting on behalf of North Northamptonshire Council for an experienced Housing Assistant to join their Housing Services department to provide support with a range of customer focused administrative tasks.

As Housing Assistant your typical duties may include:

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1. Management of property tenancies and garage allocations lettings:
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• Arranging signups and viewings with applicants
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• Preparing and distributing documentation relating to garage licensees as well as the creation of new tenancies, voids tenancy changes, and mutual exchanges
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• Updating the Housing IT system with any changes to tenancies and lettings as they occur
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• Raising inspection requests and offers
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1. Management of accounts and rechargeable repairs:
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• Letter production, rent credit, adjustment and refund documents
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• Raising requisitions and processing invoices
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• Taking payments for accounts
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1. Tenant Involvement and Engagement activities:
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• Producing and organising the printing of materials, flyers and Agenda preparation
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• Taking and typing up meeting notes/minutes in support of the Tenant Engagement Officers/Tenant Advisory Panel
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1. Effective and inclusive customer service:
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• Providing with advice, information or answers to queries that may raise at the first point of contact
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• Maintaining accurate electronic and paper house files, case notes, letters and forms by filing, scanning and system updating
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• Monitoring and recording of all post and e-mail correspondence, directing to the appropriate officer
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We are looking for a clear communicator with a proactive, customer focused attitude, with experience of working in an office environment, ideally within Housing and carrying out a range of administrative tasks, effectively managing and prioritising own workload.

The perfect candidate will:

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• Be a quick learner with strong organisational skills
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• Collaborate well with others and be flexible in their approach to meet the demands of the post and team, working flexibly where necessary
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• Be able to deal with confidential and sensitive information
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• Be proficient in Microsoft package (Word, Excel, PowerPoint and Outlook)
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• Understand and be able to comply with the Council's policies and procedures
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Desirable:

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• Experience or knowledge of housing management practice and housing legislation
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• Experience of working within a local authority housing department or registered social landlord or a similar role
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• Hold or be studying for a relevant housing qualification (CIH Level 2 Diploma or equivalent), Membership of CIH.
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If you are looking for your next role, which will provide you with broad invaluable range of further skills and experience within a highly respected public sector organisation, don't hesitate to apply now!

All offers will be subject to satisfactory compliance screening, including right to work in the UK and references.