Visitor Experience Manager

An opportunity for a Visitor Experience Manager (AI Exhibition, Education & Cultural Space) based in King’s Cross- London.

The role

This is a role where every day brings fresh energy, real responsibility and the chance to shape unforgettable visitor experiences. You’ll lead from the floor, guiding a team of entry-level facilitators and making sure every visitor leaves inspired.

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• Line manage the facilitator team: rotas, zone coverage, wellbeing and daily performance
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• Coach and mentor early-career staff through regular 1-to-1s and hands-on feedback
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• Act as Duty Manager, resolving visitor queries and operational issues in real time
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• Oversee opening and closing procedures, keeping the venue spotless and fully operational
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• Coordinate group visits and school trips so every transition runs smoothly
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• Lead on health, safety and safeguarding, including incident response and daily exhibit checks
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• Track KPIs such as visitor throughput and satisfaction to keep the experience sharp
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• Support reporting and manage operational and educational inventory
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Sound like you?

You’re a natural leader who thrives on energy and pace. You’ve managed teams before, you know how to develop people who are just starting out, and you can think on your feet when the floor gets busy. You bring genuine enthusiasm for interactive, hands-on learning, and while you don’t need a background in tech, curiosity about emerging technology will set you apart. Above all, you’re as comfortable coaching a new starter as you are briefing senior management.

What’s next

Ready to bring your leadership and energy to a role built on innovation and experience? Apply now using the form below.

Due to the high volume of applications, we are unfortunately unable to respond to every candidate individually. If you have not heard from us within two weeks of your application, please assume that you have been unsuccessful on this occasion. We regret that we are unable to provide individual feedback to unsuccessful candidates, but we thank you for your interest in working with us.