Service Management Graduate Trainee(Sponsorship Available)

Job Responsibilities

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• Review and approve service costs submitted by overseas dealers/subsidiaries, manage payments, and support service budget control to help reduce service operating costs.
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• Manage service resources of dealers/subsidiaries and participate in service capability development and performance evaluation.
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• Monitor key service process indicators such as dealer service satisfaction, response time, and repair quality, and drive continuous improvement.
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• Optimise and manage customer service community platforms; collect feedback from customers and service personnel and ensure timely follow-up and closure.
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• Provide guidance on dealer service policies and DMS system operations; participate in service network planning, major repair satisfaction tracking, and 6S management; support dealers in improving their repair and service capabilities.
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Job Requirements

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• Bachelor’s degree or above, preferably in Hydraulics Engineering, Mechanical Engineering, Mechatronics, Automation, Vehicle Engineering, or related majors.
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• Fresh graduates preferred; candidates with 1–2 years’ experience in service management, technical support, or the equipment/machinery industry are also welcome.
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• Understanding of after-sales service processes with solid relevant technical knowledge.
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• Strong problem-solving ability, good report/proposal writing skills, and strong business understanding.
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• Proficient in Microsoft Office (Excel data analysis, PowerPoint proposal preparation, etc.).
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• Good command of English.
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• Strong sense of responsibility and excellent communication and coordination skills.
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