Project Manager

Project Manager | Client Onboarding & Implementation

📍 London | Hybrid (2 days per week in the office)

💷 Salary: £55,000 – £70,000

Are you an experienced Project Manager who thrives in fast-paced, client-facing environments? Do you enjoy taking ownership of complex software implementations and helping customers successfully adopt mission-critical technology?

We're partnering with an innovative technology business entering an exciting phase of growth. Having co-created its platform alongside key enterprise clients, the company is now scaling its delivery function and is looking for a Project Manager to play a pivotal role in shaping how enterprise implementations are delivered.

This is an opportunity to join a growing Customer Success team where you'll have genuine ownership, influence processes from the ground up, and work with some of the UK's leading mid-to-large organisations on business-critical projects.

The Role

As Project Manager, you'll lead the end-to-end onboarding and implementation of enterprise clients, ensuring projects are delivered successfully from post-sale through to go-live and hypercare.

Working closely with Customer Success, Product, Support and client stakeholders, you'll manage timelines, mitigate risks, coordinate multiple workstreams and keep projects moving in complex, high-pressure environments.

What You'll Be Doing

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• Lead enterprise software implementation and client onboarding projects.
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• Define project scope, timelines, milestones and deliverables.
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• Manage client expectations around timescales, risks and dependencies.
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• Coordinate internal teams across Product, Support, Customer Success and Account Management.
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• Oversee late-stage pre-live planning and post-launch hypercare.
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• Identify project risks and proactively drive solutions.
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• Visit client sites across London when required.
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• Help build and improve implementation processes as the Project Management function continues to evolve.
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What We're Looking For

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• Proven experience delivering enterprise software implementation or client delivery projects.
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• Strong project management experience within SaaS or enterprise software environments.
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• Experience leading complex implementation, integration or digital transformation projects.
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• Excellent stakeholder management and client communication skills.
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• Calm under pressure with the ability to manage multiple priorities.
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• A proactive, solution-focused approach to problem solving.
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• Comfortable working in a growing business where processes are still developing.
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Nice to Have

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• Experience within ticketing, event technology or similar platforms.
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• Exposure to integration-heavy software implementations.
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• Background within Customer Success, Professional Services or Delivery teams.
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Why Join?

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• Shape the Project Management function from the ground up.
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• Deliver mission-critical implementations for enterprise clients.
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• Work closely with an experienced Customer Success leadership team.
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• Influence processes rather than simply follow them.
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• Enjoy real ownership, autonomy and visibility across the business.
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• Join an ambitious company entering an exciting new phase of growth with excellent long-term career progression.
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If you're a proactive Project Manager who enjoys solving complex challenges, building strong client relationships and delivering successful enterprise software implementations, we'd love to hear from you.

APPLY NOW!!