Head of Operations

Head of Operations

London | Up to £110,000 + Package

A UK regulated retail bank is seeking an experienced Head of Operations to lead a broad operational function during a period of growth, operational improvement and transformation.

Reporting directly to the COO, this is a high-profile leadership role with responsibility for operational delivery, payments, mortgages operations, controls, operational resilience and supplier management. The successful individual will also play a key role in driving process improvement, efficiency initiatives and the wider operational change agenda.

This opportunity is particularly well suited to someone who enjoys operating in a smaller organisation where they can have genuine influence, visibility and ownership.

Key Responsibilities

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• Lead and develop a multi-disciplinary banking operations team.
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• Oversee day-to-day operational delivery across payments, customer servicing and back-office functions.
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• Ensure robust operational controls, governance and risk management frameworks are maintained.
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• Own operational resilience, business continuity and third-party supplier oversight.
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• Manage key outsourced relationships and service providers.
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• Drive process improvement, efficiency and operational transformation initiatives.
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• Partner with senior stakeholders across Risk, Compliance, Finance and Technology.
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Experience Required

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• Significant experience within UK retail banking operations.
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• Strong exposure to mortgages and payments operations.
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• Detailed knowledge of Bacs, CHAPS and Faster Payments.
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• Experience leading operational control, governance and resilience frameworks.
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• Proven track record of managing and developing operational teams.
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• Experience delivering operational change, transformation or process improvement programmes.
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• Experience within a small bank, challenger bank or building society environment is highly desirable.
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Candidate Profile

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• Hands-on operational leader who is comfortable being close to the detail.
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• Strong people manager with a track record of building high-performing teams.
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• Able to balance operational delivery, regulatory expectations and strategic change.
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• Credible communicator with the ability to influence senior stakeholders.
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Package

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• Up to £110,000 base salary
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• Competitive benefits package
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• London-based role
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To apply, please send your CV to [email protected] along with your availability for a confidential discussion.