Aftersales Manager

HTC is a long-established, privately owned group that has been at the forefront of the UK commercial vehicle industry since 1970. As one of the original DAF franchises, we have grown into a powerhouse within the Ballyvesey Holdings Ltd family. We proudly represent industry leaders including DAF Trucks, FiatPro, and Maxus, providing world-class vehicle sales and aftersales support.

A rare opportunity has arisen for an experienced Aftersales manager to join our team in Belvedere

The Role:

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• Manage the service department, ensuring internal, retail and warranty work runs efficiently
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• Oversee a team of mechanics and office staff, ensuring work is complete to a high standard and on time
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• Manage service department processes, identify improvement areas and solutions
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• Organise mobile service work for call outs and update customers
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• Develop and maintain customer relationships
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• Work towards key targets for service performance and growth
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• Manage, coach and up skill staff when required
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• Ensure all department members are working in accordance with group H&S policies
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• Monitoring the regional market with respect to new competitors and carrying out analyses of the competition/bench marking in Services
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Preferred Qualifications and Experience:

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• Excellent communication and interpersonal skills.
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• Good working knowledge of MS Office.
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• A proven and solid Truck or Van Aftersales/Service Management background is essential.
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What we can offer:

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• Career development
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• Competitive salary and bonus
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• Private Health Care
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• Car Allowance.
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