Customer Services Executive

About Esco Lifesciences Esco Lifesciences Group is a world-leading manufacturer of laboratory, pharmaceutical, and bioprocess equipment, as well as IVF medical devices. Since 1978, our Singapore-based company has delivered sustainable workflow solutions that advance global health. With operations in more than 150 countries, Esco is known for innovation, quality, and reliability making us a trusted partner to the global life sciences and medical community.

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Role Purpose:

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The Customer Services Executive is responsible for delivering efficient end to end customer support across post sales order processing, purchasing co-ordination, and general administrative functions. The role ensures accurate order management, timely procurement of goods and services, and smooth day-to-day operations, supporting both customer satisfaction and internal business efficiency.

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Reporting Relationships - Channel Manager and Commercial Director

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Location - Office Based in Barnsley, South Yorkshire (S70)

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Contract Type - Permanent, Full Time

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Salary - Competitive

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Hours - 08:00 – 16:30, Monday to Friday

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Key Responsibilities

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Order Processing and Customer Service

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· Review customer purchase orders against quotations, identifying and resolving any discrepancies with customers and internal teams

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· Record and maintain all orders within our ERP system and generate order confirmations

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· Check inventory availability to determine accurate lead times and communicate these to customers

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· Co-ordinate with Logistics to source out of stock items from our factory or local suppliers

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· Obtain internal approvals prior to releasing order confirmations to customers

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· Act as a key point of contact for customer and dealer enquiries, providing timely updates on order status and answers to general enquiries

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· Coordinate with warehouse and logistics teams to ensure efficient receipt and dispatch of goods, ensuring customers are kept informed throughout the full order lifecycle

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· Handle customer queries and complaints professionally, ensuring a positive resolution

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Purchasing and Procurement

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· Source and procure goods and services in line with company requirements, ensuring quality and cost effectiveness

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· Maintain relationships with suppliers and vendors

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· Raise and manage purchase orders in line with internal procedures

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· Track and expedite orders to ensure timely delivery

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· Work closely with internal teams to align procurement with operational needs

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Administrative and Office Support

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· Support day-to-day administrative operations to ensure smooth business functioning

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· Maintain accurate records of procurement, contracts, and documentation

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· Ensure compliance with internal processes and document control requirements

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· Assist with coordination of meetings, events, and travel arrangements where required

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· Act as a central point of contact for internal and external administrative matters

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· Support internal communication and co-ordination across departments

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· Undertake ad hoc administrative tasks as required

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Skills and Experience

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· A Bachelor’s degree (BSc) in a scientific discipline or related field is highly desirable

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· Previous experience in customer service, order processing, purchasing, or administration

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· Strong organisational skills with the ability to manage multiple priorities

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· High attention to detail with accurate data entry capability

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· Excellent communication and interpersonal skills

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· Customer focused with a professional and positive approach

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· Ability to work both independently and collaboratively within a team

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· Experience with CRM systems and Microsoft Office applications

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· Reliable, adaptable, and able to perform under pressure

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· Strong sense of accountability and ownership