Customer Service Executive

Customer Service Executive

Established in 2002, the Reflex Group is now the largest privately owned print and packaging company in the UK, employing over 1,000 people across 27 sites in the UK, Europe, America and Australia. Reflex Labels is seeking a self-driven and motivated Customer Service Executive to join our team in Ossett.

Location: Ossett, UK

Position Type: Full-Time, Permanent

Working Hours: Monday to Friday 09:00-17:00

Roles and Responsibilities

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• Customer Communication: Serve as the primary point of contact for customers, responding to queries and processing orders in a timely manner.
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• Order Management: Efficiently prioritise and manage customer orders submitted via phone, email, or other channels.
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• Complaint Resolution: Investigate and resolve customer complaints quickly and with professionalism, addressing issues such as late deliveries, incorrect orders, or faulty products.
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• Data Entry & Reporting: Complete daily data entry tasks and manage weekly stock sheets to ensure accurate records are maintained.
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• Collaboration: Work closely with internal departments and Key Account Managers to ensure targets are met and customers’ needs are fully satisfied.
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• Record Keeping: Maintain accurate and thorough customer service records to track all interactions, orders, and resolutions.
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Required Skills & Experience:

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• Customer Service Expertise: Advantageous however not essential
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• Strong Communication: Excellent verbal and written communication skills for interacting with customers and colleagues alike.
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• Organisational Skills: Exceptional ability to stay organised and manage multiple tasks in a fast-paced, deadline-driven environment.
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• Problem-Solving: Capable of resolving customer issues with patience, empathy, and a solution-oriented approach.
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• Team Player: Ability to work collaboratively within a team and independently take ownership of customer accounts.
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• Print Knowledge: Experience in the print industry, particularly self-adhesive labels, is not essential due to full training being provided.
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