Client Support Administrator - Mercer & Hughes - Saffron Walden

Client Support Administrator

Location: Saffron Walden
Salary: £12.71 per hour
Hours: Monday, Tuesday & Wednesday - 10-hour shifts

About the Role

We are looking for a Client Support Administrator to join our team at Mercer & Hughes Veterinary Surgeons in Saffron Walden.

With over 40 years of heritage and a trusted reputation across Essex, we combine high-quality veterinary care with strong community relationships and a supportive team environment. You'll be joining a well-established practice where colleagues are encouraged to develop, collaborate and deliver outstanding care to pets and their owners.

As part of Kin Vet Community, a small collective of like-minded community veterinary practices, we benefit from the support, shared expertise and collaborative approach that comes from working alongside teams who share our commitment to exceptional veterinary care. Whilst every practice retains its own culture, leadership and way of working, being part of Kin Vet creates greater opportunities to learn from one another, invest in our people and facilities, and continue evolving the services we provide to pets and their owners.

As a Client Support Administrator, you'll play an important role in supporting the smooth running of the practice and ensuring our clients receive a friendly, professional and compassionate service.

This is a varied role that will include supporting with general administration, client communication, appointment-related tasks and the day-to-day organisation of the practice. You'll work closely with the wider team to ensure our clients and their pets receive a positive experience throughout their time with us.

We're looking for someone who is organised, approachable and confident communicating with clients, with excellent attention to detail and a positive, team-focused attitude. Previous experience in a veterinary or customer-facing environment would be beneficial, but we're happy to consider candidates with the right skills and attitude.

What we offer

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• £12.71 per hour
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• Monday, Tuesday & Wednesday working pattern
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• 10-hour shifts
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• A supportive and friendly team environment
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• Opportunities to develop your skills and experience
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• The opportunity to be part of the wider Kin Vet Community
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If you're a friendly, organised person who enjoys working with people and wants to be part of a supportive veterinary team, we'd love to hear from you.

If this sounds like the right opportunity for you, please get in touch with Louise at to find out more or apply.

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