ICT Service Delivery Manager

ICT Service Delivery Manager

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Temporary Contract

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Job Details

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Client: Charnwood Borough Council

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Service Area: ICT and Data Security / Information Services

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Hours: 37 hours per week

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Start Date: 21 September 2026

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Duration: 78 weeks

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Number of Roles: 1

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Working Pattern

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Hybrid working.

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3 days in the office and 2 days remote.

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Location

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Council Offices

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Southfield Road

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Loughborough

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Leicestershire

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LE11 2TX

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Pay

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PAYE Rate: £22.41 per hour

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Job Overview

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Charnwood Borough Council is seeking an experienced ICT Service Delivery Manager to manage the effective operational delivery of ICT services.

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The role will oversee day-to-day ICT operations, service performance, customer satisfaction, ICT projects and continuous improvement. The successful candidate will work closely with ICT managers across development, security and support functions to ensure services are reliable, secure, coordinated and aligned with organisational priorities.

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This role will provide leadership and operational capacity to support the Head of ICT & Data Security during a period of organisational change, including Local Government Reorganisation activity.

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Important – Please Read Carefully

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This is a senior ICT Service Delivery / ICT Operations Management role.

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Candidates must have significant experience managing ICT service delivery or ICT operations in a complex organisation.

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Strong knowledge of ITIL, ICT service management, service desk operations, SLA/KPI performance, supplier management, ICT projects, cyber security, business continuity, risk management and stakeholder engagement is essential.

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The role may involve work outside normal working hours, including major incidents, business continuity events or out-of-hours support where required.

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Key Responsibilities

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• Manage operational delivery of ICT services
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• Monitor service performance, SLAs, KPIs and customer satisfaction
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• Ensure high availability across platforms and systems
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• Maintain and improve ICT service delivery functions
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• Support service desk, information governance and security functions
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• Lead assigned ICT projects and programmes
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• Deliver projects to time, cost and quality standards
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• Support corporate and service transformation initiatives
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• Provide day-to-day leadership across ICT operational teams
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• Work with ICT Development, Security and Support managers
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• Deputise for the Head of ICT & Data Security where required
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• Support risk management, business continuity and cyber security
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• Manage suppliers and contracts
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• Support ICT budgets, business cases and procurement activity
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• Drive continuous improvement across ICT service delivery
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Essential Experience & Skills

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• Significant ICT service delivery or ICT operations management experience
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• Experience managing ICT services in a customer-focused environment
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• Experience managing SLAs, KPIs and service performance
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• Experience delivering ICT projects and service improvements
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• Experience managing suppliers and external service providers
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• Experience working with ICT infrastructure, development, security and service desk teams
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• Strong ITIL knowledge
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• Understanding of ICT infrastructure, applications and service environments
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• Knowledge of risk management and business continuity
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• Knowledge of IT and cyber security
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• Knowledge of disaster recovery arrangements
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• Ability to analyse performance data and improve services
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• Financial awareness, including budget monitoring
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• Excellent stakeholder communication skills
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• Proven leadership capability
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• Strong organisational and prioritisation skills
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Qualifications

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Essential: Degree level standard or equivalent experience in ICT, Information Systems or a related discipline.

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Essential: ITIL v3 or ITIL v4 Foundation or higher qualification.

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Essential: Project management qualification, such as PRINCE2 or Agile.

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Essential: Evidence of CPD relevant to ICT, data or public sector transformation.

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Desirable

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• Local government or public sector ICT experience
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• Organisational change or transformation experience
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• Knowledge of local government digital and ICT agendas
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• Local Government Reorganisation experience
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• ICT budget and procurement experience
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• Major incident or business continuity support experience
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Additional Information

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This role supports operational service delivery and strategic enablement during organisational change, including Local Government Reorganisation.

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The postholder may be required to participate in out-of-hours support arrangements where required.

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Interview will be held online via Microsoft Teams.

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Candidate submission deadline is 28 August 2026.

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Disclaimer

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On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role.

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I acknowledge that it is my responsibility to notify Fix Space Recruitment Limited of any hirer who I do not want my details to be passed onto.

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Job Reference: OR110990