Customer Advisor

Location: BA2 1

Job Type: Temporary

Duration: 3rd September – 17th September

Days: Monday to Friday, plus Saturday 5th September, Saturday 12th September and Sunday 13th September

Hours: 9.00am – 5.30pm

Overview

We are looking for a friendly and professional Resident Services Assistant to support a busy student accommodation property in Bath on a temporary basis.

The successful candidate will provide excellent front-of-house and customer service support, acting as a key point of contact for residents, visitors and contractors.

Key Duties & Responsibilities

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• Providing a welcoming and professional reception service
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• Responding to resident enquiries in person, by telephone and email
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• Assisting residents with general queries and requests
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• Managing incoming calls, post and deliveries
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• Supporting check-ins and resident administration
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• Maintaining accurate records and updating internal systems
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• Liaising with maintenance teams and contractors when required
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• Ensuring communal and reception areas are presented professionally
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• Providing general administrative support to the property team
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• Delivering excellent customer service at all times
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Skills & Experience

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• Previous customer service, reception or front-of-house experience
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• Excellent communication and interpersonal skills
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• Confident dealing with customers face-to-face and over the telephone
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• Good administrative and organisational skills
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• Comfortable using Microsoft Office and general computer systems
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• Professional, approachable and reliable
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• Able to work independently and as part of a team
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• Previous student accommodation experience would be advantageous but is not essential
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