Customer Service Advisor

Customer Service Advisor

Hybrid Working (3 Days Office / 2 Days Home) | 25 Days Holiday + Bank Holidays

Join a friendly and supportive team working for a well-established, globally recognised brand. This is a fantastic opportunity for someone looking to join a business that offers genuine work-life balance, career progression and other great benefits.

You'll be responsible for supporting customers, retailers and internal teams, ensuring orders are processed accurately and enquiries are resolved efficiently while delivering an excellent customer experience.

Working Hours

\n
• Monday to Thursday: 9:00am - 5:00pm
\n
• Friday: 9:00am - 4:00pm
\n
• Hybrid working (Monday and Friday from home)
\n

Key Responsibilities

\n
• Respond to customer enquiries via phone and email.
\n
• Process customer orders, returns, amendments and cancellations.
\n
• Resolve order and delivery queries from initial enquiry through to resolution.
\n
• Liaise with retailers, factories, logistics partners and internal teams.
\n
• Support retailers with portal queries and provide general administrative support.
\n
• Escalate complex issues where appropriate and keep customers updated throughout.
\n

About You

\n
• 1 year's + customer service experience in an office-based environment.
\n
• Excellent communication and relationship-building skills.
\n
• Highly organised with strong attention to detail.
\n
• Positive, proactive approach with strong problem-solving skills.
\n
• Confident using Microsoft Office and learning new systems.
\n
• Enjoys working as part of a collaborative team while taking ownership of their work.
\n

If you're looking to build your career with a respected global brand offering hybrid working and excellent benefits, we'd love to hear from you.