Alarm Administrator

Alarm Administrator

📍 Location: Cardiff (CF23 9BL)

💰 Pay: £14 – £16 per hour

🕒 Job Type: Part-time / Full-time (flexible hours available)

We’re looking for a highly organised and detail-focused Administrator to support the smooth running of office operations and customer contract management within a busy fire & security environment.

This role can be adapted to suit the right person, including school-hour friendly schedules.

What you’ll be doing:

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• Managing customer contracts and related paperwork
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• Logging customer callouts and allocating to engineers
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• Updating job reports on completion of works
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• Scheduling monthly maintenance visits with clients and engineers
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• Handling incoming emails and general enquiries
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• Keeping staff holiday records up to date
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• Scheduling vehicle MOTs and servicing
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• Maintaining engineer training records
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• Logging alarm activations
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• Arranging returns with suppliers
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• Reviewing and processing timesheets
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• Providing general admin support to management
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• Using Microsoft Word, Excel, and internal software (training provided)
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What we’re looking for:

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• Highly organised, punctual, and self-motivated
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• Strong ability to prioritise workload
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• Clear communication skills (written and verbal)
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• Comfortable working independently and as part of a team
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• Good attention to detail and structured approach to tasks
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• Basic IT skills (Word, Excel, email systems)
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Desirable:

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• Previous experience in fire & security or alarm systems
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• Administrative or customer service experience (1+ year)
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• Driving licence preferred
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What’s on offer:

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• Flexible working hours (full-time or part-time)
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• Supportive working environment
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• Training provided for internal systems
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• Company pension
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• Free parking
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• Company events
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If you’re looking for a long-term role where you can develop your admin skills in a fast-paced but supportive environment, we’d love to hear from you.