Job Description
With a first-class reputation for quality and multiple years as a 5* Housebuilder, our client are looking for a best-in-class Customer Service executive to oversee the entire Customer Journey on their latest flagship development.
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With ownership spanning from legal completion through to aftercare, you will manage every aspect of the process including Home Demonstrations, Snagging, and the coordination of any remedial works.
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Key Responsibilities:
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\n - Be the first point of contact for homeowners following legal completion.
\n - Conduct homeowner welcome meetings and explain the aftercare process.
\n - Log defects accurately within the customer care system.
\n - Prioritise issues according to severity.
\n - Arrange inspections where required.
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Please get in touch for more details and a confidential chat with George.
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Ref: 4401GM
