Customer Success Manager

Client Success Manager – R&D Tax - London / Hybrid - Up to £45k

We are working with a fast-growing, technology-led professional services business that specialises in helping UK companies access R&D tax relief

They are looking for an experienced Client Success Manager to take ownership of a portfolio of clients, manage the end-to-end delivery process and build lasting relationships with senior stakeholders.

The role

As the primary point of contact for your clients, you will guide them through the R&D tax claim process, understand their objectives and ensure they receive maximum value from the service.

Key responsibilities:

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• Managing a portfolio of clients through the full R&D tax claim process•
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• Building trusted relationships with senior and C-level stakeholders
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• Creating tailored account and client successplans
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• Driving client retention and identifying opportunities for growth
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• Providing technical support relating to R&D tax relief
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• Ensuring projects are delivered accurately and within agreed timescales
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• Working closely with sales, marketing and technical teams to improve the client experience
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Experience:

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• Previous experience within the R&D tax industry.
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• A background in professional services, client success or account management.
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• Strong knowledge of R&D tax regulations and the claims process
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• Experience developing and delivering client projects.
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• Strong commercial, negotiation and relationship-building skills.
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• Confident communicating with senior and C-level stakeholders.
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• Highly organised and able to manage competing priorities
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This is an excellent opportunity to join an ambitious and innovative business in a client-facing role offering genuine responsibility and scope to make an impact.

To find out more, please apply or contact me directly for a confidential conversation.