Sales Director/Head of Sales/Business Consultant

Full job description * Location: Norwich * Role Type: Full-Time, Initial 3 month temporary assignment with a view to extension * Salary range: £(phone number removed) The Role Atkinson Moss Leadership recruitment are seeking a commercially driven Sales Director/Business Consultant to lead a complete operational and performance turnaround across our clients call centre. This is a high-impact leadership role for someone who thrives on stepping into an underperforming environment, introducing structure, driving accountability, and building a high-margin sales engine. You will have full operational autonomy to reshape processes, upgrade performance management, and instill a sharp, high-energy sales culture. Key Responsibilities * Turnaround Strategy: Diagnose current floor performance, refine sales methodologies, and execute a clear growth strategy. * Structure & KPIs: Implement rigorous metrics, pipeline tracking, dialler optimization, and activity targets across inbound/outbound teams. * Floor Leadership: Re-energize the floor through active management, structured 1-to-1 coaching, and performance management. * Talent Development: Redesign incentive structures and career pathways to motivate, retain, and recruit top sales talent. Requirements * Call Centre Expertise: Deep senior leadership experience (Sales Director / Head of Sales) directly within a call centre or contact centre environment. * Proven Turnaround Track Record: Evidence of transforming underperforming sales teams into high-yielding operations. * Operational Precision: Strong mastery of call centre metrics, conversion rates, and workflow structures. * Hands-On Style: A visible, decisive leader who drives standards directly on the floor. In the first instance, click apply