Employee Relations Specialist

Employee Relations Specialist – High-Growth FinTech

White City, London | Full Time | Hybrid (4 days office, 1 day home) | £70,000 - £80,000

We are partnering with an exciting, high-growth FinTech to appoint an experienced Employee Relations Specialist. This is a unique opportunity to join a scaling business where employee relations is a critical function, supporting a large operational workforce and enabling business performance through effective people management.

We're particularly interested in speaking with ER professionals who have managed high-volume, complex casework within operational environments, such as distribution centres, logistics, facilities management, manufacturing, retail, hospitality, transport, customer operations, or other workforce-heavy businesses.

The Role

Reporting into the People team, you'll take ownership of a busy ER caseload, partnering closely with managers to navigate employee issues confidently, consistently, and in line with employment legislation. This role will suit someone who thrives in fast-paced environments, enjoys balancing commerciality with compliance, and is comfortable supporting managers who may have limited HR experience.

Key Responsibilities

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• Managing a high-volume ER caseload across disciplinary, grievance, absence, performance, conduct and capability matters
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• Leading complex performance management processes, including PIPs and capability cases
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• Advising managers on probation reviews, attendance management and flexible working requests
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• Coaching and upskilling line managers to handle people issues effectively and confidently
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• Ensuring consistent application of policies, procedures and employment legislation
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• Identifying ER trends, risks and areas for improvement across the organisation
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• Supporting the development and implementation of scalable people policies and frameworks
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• Partnering with stakeholders across the business to minimise risk and drive positive employee outcomes
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About You

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• Proven experience managing a high-volume ER caseload within a fast-paced, operational environment
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• Background in sectors such as logistics, distribution, facilities management, retail, manufacturing, transport, hospitality or other large workforce businesses
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• Strong working knowledge of UK employment law and practical ER application
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• Experience handling complex performance, conduct, grievance and absence cases from start to finish
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• Comfortable working with operational managers and influencing stakeholders at all levels
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• Resilient, pragmatic and commercially minded, with a solutions-focused approach
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• Experience reviewing and improving policies and ER processes would be highly advantageous
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• Able to work on a hybrid basis, with 4 days per week in the White City office
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What's on Offer

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• Salary of £70,000 - £80,000
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• Opportunity to join a high-growth FinTech during an exciting phase of expansion
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• Significant ownership and visibility within the People function
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• Fast-paced, ambitious and collaborative culture
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• The chance to shape ER strategy and frameworks as the business continues to scale
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If you're an ER specialist used to dealing with large employee populations, high case volumes and hands-on operational environments, we'd love to hear from you.