Senior Analyst

Senior Insight Analyst

Stockport (Hybrid – 2x Days a Week)

£40,000-£50,000

THE COMPANY

This is an opportunity to join a well-established, customer-focused business with a strong data culture, following an internal promotion within the analytics team; you’ll sit within a high-impact Customer & Commercial Analytics function, working closely with Digital, Marketing, and Contact Centre teams to drive performance through insight!

THE ROLE

This is a commercially focused analytics role centred around the end-to-end customer journey: from initial lead through to conversion. You’ll analyse how customers interact across channels, identify drop-off points, and deliver actionable insights that directly influence marketing spend, contact strategy, and sales performance; this role blends deep-dive analysis, stakeholder engagement, and real-time performance reporting

Key Responsibilities:

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• Analyse the customer journey from enquiry/ad response through to conversion
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• Deliver sales funnel reporting (conversion rates, drop-offs, engagement trends)
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• Evaluate marketing performance & ROI across channels
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• Monitor and optimise contact centre performance (sales-focused metrics)
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• Identify customer pain points and opportunities to improve CX and conversion
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• Translate stakeholder questions into clear analytical outputs and recommendations
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• Support real-time decision-making with data-driven insights
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YOUR SKILLS & EXPERIENCE

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• Strong SQL skills
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• Proven experience delivering insights in a commercial / customer-focused environment
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• Strong stakeholder engagement; proven ability to influence and tell a clear story with data
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• Experience analysing funnels, conversions, or marketing performance
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• Ability to work in a fast-paced, performance-driven environment
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THE BENEFITS

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• £40,000-£50,000
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HOW TO APPLY

Please register your interest by sending your CV to Adam Osborne at Harnham via the apply link