Customer Service Agent

What we are looking for:

Farnborough Airport Limited is looking to recruit a Customer Service Agent to work as part of the larger Customer Service team and report into the Customer Experience Manager.

About the role:

Within this role you will work as part of a team to:

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• Provide excellent customer service to all passengers and crew travelling through the airport
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• Accompany passengers and their luggage to lounge areas
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• Ensure that the terminal and all passenger lounges are maintained to exceptional standards
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• To be responsible for an efficient and safe transport of passengers and crew to and from the aircraft in a company vehicle or by escorting the passengers in their own vehicle
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• Provide support and assistance to crew
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• To assist all visitors, arriving and departing, with any specific requirements they might have, including hotel/restaurant bookings, car hire or other ground transportation
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• To be responsible for meeting and greeting every aircraft arriving as soon as they land, whether flights with passengers or “empty” flights
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• To provide welcome and check-in facilities for large flights in accordance to current operating procedures
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• To facilitate the arrival and departure process for passengers having to be checked by the Government agencies (Immigration, Special Branch, Customs, VAT (where appropriate)
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About you:

Essential:

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• Previous experience of working in a customer facing role ideally from a five star background, airport or premium lounge setting
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• Flexible in approach and able to work across a variety of shift patterns
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• Full UK driving license holder
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• Must be able to meet CRC security clearance requirements
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• Must have right to work in the UK and live within commutable distance to Farnborough
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Desirable:

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• Airside driving experience
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What we can offer you:

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• Competitive salary
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• 25 days holiday per annum (pro-rata for part time roles), plus statutory public holidays.
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• Workplace pension scheme with enhanced employer contributions
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• Life assurance
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• Access to medical plan including a range of private treatments (after probation period)
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• Sustainable travel scheme
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• Company sick pay scheme
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• Free onsite parking
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• Cycle to work scheme
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• Training and development opportunities
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• Access to an Employee Assistance programme and helpline
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• Discount on accommodation and food/beverage at affiliated hotel and pub
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• Access to discount and savings scheme
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• Electric vehicle scheme (after 9 months service)
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• You’ll also get all kinds of other great perks, like social events and special employee offers.
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